Terms & Conditions

Welcome to our platform (“Service”). These Terms and Conditions (“Terms”) govern your access and use of our web-based SaaS application and related services (collectively, the “Platform”). By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not use the Platform.

You represent and warrant that: (a) you are at least 18 years of age or the legal age of majority in your jurisdiction; (b) you have the legal capacity to enter into these Terms; and (c) your use of the Platform does not violate any applicable laws or regulations in your jurisdiction. We reserve the right to suspend or terminate access for users who do not meet these eligibility requirements.

3.1 Registration Process

• You agree to provide accurate, complete, and up-to-date information during registration.
• You are responsible for maintaining the confidentiality of your account credentials and password.
• You agree to notify us immediately of any unauthorized access to your account.

3.2 Account Responsibility

You are solely responsible for all activities that occur under your account, including any transactions, content uploads, or data modifications. We are not liable for unauthorized access or misuse of your account due to your negligence.

You agree not to use the Platform to:

• Upload, transmit, or distribute any unlawful, defamatory, obscene, or offensive content.
• Engage in harassment, bullying, or threatening behavior toward other users.
• Violate intellectual property rights or use content without proper authorization.
• Attempt to gain unauthorized access to the Platform or its systems.
• Engage in spamming, phishing, or any form of malicious activity.
• Use automated tools, bots, or scripts to scrape or access the Platform without permission.
• Reverse engineer, decompile, or attempt to discover the source code of the Platform.

5.1 Platform Ownership

All content, software, code, designs, and features of the Platform, including but not limited to logos, trademarks, and user interface elements, are the exclusive property of the Company or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the Platform solely for your personal or business use in accordance with these Terms.

5.2 User-Generated Content

You retain ownership of any content you upload or create on the Platform (“User Content”). By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display your User Content within the Platform and for improving our services. You warrant that your User Content does not infringe upon any third-party intellectual property rights.

6.1 Pay-As-You-Go Model

Our Platform operates on a pay-as-you-go pricing model. You are charged only for the services and features you use. There are no subscription fees, monthly charges, or hidden fees. Billing occurs immediately upon completion of each transaction or use of billable features. All prices are displayed in the currency selected during the transaction.

6.2 Pricing and Price Changes

Current pricing is displayed on the Platform at the time of purchase. We reserve the right to change our pricing at any time. Price changes will apply to future transactions only and will be posted on the Platform with reasonable advance notice. Continued use of the Platform after a price change constitutes acceptance of the new pricing.

6.3 Payment Processing

Payment processing is handled by Paddle, a third-party payment processor that complies with PCI-DSS standards and industry best practices for payment security. You authorize us to charge your provided payment method for all fees and charges incurred. We do not store your full payment information on our servers.

6.4 Billing Disputes and Chargebacks

If you dispute a charge, you must notify us within 30 days of the transaction. Disputed charges should be reported to our support team at support@facelessmotionai.com. We will investigate and resolve legitimate billing disputes. Chargebacks filed without first attempting to resolve the dispute with us may result in immediate suspension of your account.

6.5 Refund Policy

All credit pack purchases are final and non-refundable. Credits are consumed when a generation is submitted, regardless of whether the generation succeeds or fails. We do not offer refunds for failed, partial, or unsatisfactory generations. By purchasing credits, you acknowledge and agree to this no-refund policy. Please review our Refund Policy for full details.

We strive to provide continuous Platform availability but do not guarantee uninterrupted service. The Platform may be temporarily unavailable for maintenance, updates, or repairs. We will endeavor to provide 48 hours’ notice for scheduled maintenance when possible. We are not liable for any damages or losses resulting from service interruptions beyond our reasonable control.

8.1 Disclaimer

THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.2 Limitation of Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL LIABILITY OF THE COMPANY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any third-party claims, damages, or losses arising from your use of the Platform, violation of these Terms, or violation of any applicable laws or regulations.

Your use of the Platform is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal and financial data. By using the Platform, you consent to our data practices as described in the Privacy Policy.

We reserve the right to modify these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes acceptance of the changes. We will notify users of significant changes via email or prominent notice on the Platform.

You may terminate your account at any time by contacting our support team. We reserve the right to suspend or terminate your account immediately, without notice, if you violate these Terms, engage in fraudulent activity, or fail to pay charges.

Upon termination, your access to the Platform will be revoked, and any data associated with your account may be permanently deleted unless required by law to retain it.

The Platform may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party services is subject to their terms and conditions. We encourage you to review their privacy policies and terms before engaging with them.

These Terms are governed by and construed in accordance with international law and the laws of Bangladesh. Disputes arising from these Terms or your use of the Platform shall be resolved through good-faith negotiation, mediation, or binding arbitration, without resort to litigation in any specific jurisdiction.

Before initiating legal proceedings, you agree to attempt to resolve disputes through good-faith negotiation with our support team. If negotiation fails, disputes may be resolved through binding arbitration or mediation as agreed upon by both parties.

Any legal action or arbitration must be commenced within one (1) year after the cause of action arises.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you have questions, concerns, or wish to report violations of these Terms, please contact us at:

• Email: support@facelessmotionai.com